Terms of Service

Overview

By accessing this website and placing an order with us, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

Products

We aim to ensure that all product descriptions, images and prices are accurate. However, colours may vary slightly depending on your device, and we reserve the right to correct any errors or omissions.

Personalised products are made using the information you provide. It is your responsibility to ensure that all names, spellings, dates and other personalisation details are correct before submitting your order.

Orders

Once an order has been placed, you will receive an order confirmation by email. We reserve the right to refuse or cancel an order if we are unable to fulfil it or if incorrect pricing or product information has been displayed.

If we need to cancel your order, you will receive a full refund.

Pricing and Payment

All prices are displayed in GBP (£). Payment must be made in full before your order is processed.

We reserve the right to change prices at any time without prior notice.

Personalised Items

As personalised items are made to your specifications, they cannot be cancelled, returned or refunded once production has begun, except where they are faulty, damaged, lost in transit, or where your statutory consumer rights apply.

Delivery

Estimated delivery times are provided as a guide only and are not guaranteed. We are not responsible for delays caused by postal services, customs or circumstances outside our control.

Returns and Refunds

Please refer to our Refund & Returns Policy for full details on returns, exchanges and refunds.

Intellectual Property

All content on this website, including photographs, logos, designs, text and graphics, remains our property and may not be copied, reproduced or used without our written permission.

Limitation of Liability

Nothing in these Terms of Service limits or excludes any rights you have under applicable consumer law.

To the fullest extent permitted by law, our liability is limited to the purchase price of the product you have ordered.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Changes to These Terms

We reserve the right to update these Terms of Service at any time. Any changes will take effect immediately upon being published on this website.

Contact Us

If you have any questions about these Terms of Service, please contact us using the contact details provided on our website.