Refund & Returns Policy

We want you to be happy with your purchase. Please read our refund and returns policy carefully before placing your order.

Personalised Items

As all personalised products are made specifically to your requirements, we are unable to offer refunds or exchanges unless the item:

• Arrives damaged; or

• Is lost during delivery.

If your personalised item arrives damaged or has not been delivered, please contact us within 14 days of the expected delivery date. Where appropriate, we may ask for photographs of the damage or additional information to help us resolve the issue.

Non-Personalised Items

Non-personalised items may be returned within 14 days of receiving your order for a full refund, provided that:

• The item is unused and in its original condition.

• It is returned in its original packaging where possible.

Once we have received and inspected the returned item, your refund will be processed to your original payment method.

Return Postage

Customers are responsible for the cost of returning non-personalised items unless the item is faulty, damaged, or incorrect due to our error.

We recommend using a tracked postal service, as we cannot be responsible for returned items that are lost in transit.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect, please contact us as soon as possible with your order number and photographs of the issue. We will work with you to resolve the problem as quickly as possible, which may include a replacement or refund where appropriate.

Contact Us

If you have any questions about our Refund & Returns Policy or wish to request a return, please contact us and include your order number in your message.