Shipping policy

Shipping Policy

Thank you for shopping with us. Please read our shipping policy before placing your order.

Processing Times

Each order is carefully prepared before dispatch. Processing times may vary depending on the product and whether it is personalised. Any estimated dispatch times shown on our website are provided as a guide.

Delivery Areas

We currently ship to UK mainland addresses only.

If you are located outside the UK and would like to purchase one of our products, please visit our Etsy shop, where international shipping is available.

Shipping Method

Orders are sent using Evri as our standard delivery service.

If you would prefer your order to be sent using an alternative courier or postal service, please contact us before placing your order. We will do our best to accommodate your request, although additional shipping charges may apply.

Delivery Charges

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

Local Collection

We offer free local collection in Penrith, Cumbria.

If you would like to collect your order, please select the collection option at checkout. We will contact you when your order is ready and arrange a convenient collection time and location.

Delivery Delays

While we aim to dispatch all orders promptly, we cannot be held responsible for delays caused by couriers, adverse weather conditions, industrial action or other circumstances beyond our control.

Lost or Damaged Parcels

If your order arrives damaged or has not been delivered within a reasonable timeframe, please contact us as soon as possible. We will work with the courier to investigate the issue and resolve it as quickly as possible.